Gaming should be fun and entertaining. At bj99, we are committed to promoting responsible gaming and providing tools to help you stay in control. Learn about self-exclusion, deposit limits, time-outs, and support resources available to all players in Bangladesh.
bj99 is strictly for adults aged 18 years or older. Online gambling can be addictive. If you feel that gambling is negatively affecting your life, finances, relationships, or mental health, please seek help immediately. Use the responsible gaming tools below or contact our 24/7 support team for assistance.
At bj99, we believe that online gaming should remain a form of entertainment, not a source of financial hardship or personal distress. We are dedicated to creating a safe and responsible gaming environment for all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our responsible gaming framework is built on transparency, player protection, and access to support resources.
We work closely with industry best practices to ensure that our platform promotes healthy gaming habits. This includes providing players with tools to set limits on their spending and time, offering self-exclusion options for those who need a break, and maintaining strict age verification procedures to prevent underage gambling. If you ever feel that your gaming is becoming problematic, we encourage you to take action immediately using the tools and resources outlined on this page.
Responsible gaming is a shared responsibility. While we provide the tools and resources, it is up to each player to use them effectively. We encourage all bj99 users to familiarize themselves with the warning signs of problem gambling, set personal limits before they start playing, and seek help if they feel they are losing control. Remember: gambling should always be fun, and the moment it stops being enjoyable, it is time to take a step back.
Problem gambling can affect anyone, regardless of age, income, or background. It is important to recognize the warning signs early so that you can take action before the situation worsens. Below are some common indicators that your gaming may be becoming a problem:
If you recognize any of these warning signs in yourself or someone you care about, it is important to seek help as soon as possible. Early intervention can prevent problem gambling from escalating into a more serious addiction. bj99 offers several responsible gaming tools to help you regain control, and our support team is available 24/7 to provide guidance and assistance.
Responsible gaming starts with setting clear boundaries and sticking to them. Here are some practical tips to help you maintain control and ensure that your gaming experience remains enjoyable:
bj99 provides a comprehensive suite of responsible gaming tools designed to help you manage your gaming activity and maintain control. These tools are available to all registered players and can be accessed through your account settings at any time. If you need assistance using any of these features, our 24/7 customer support team is here to help.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your bj99 account. Once a limit is reached, you will not be able to deposit additional funds until the limit resets. Deposit limits can be adjusted at any time, but increases will take effect after a 24-hour cooling-off period to prevent impulsive decisions. Decreases take effect immediately.
Set Deposit LimitsEnable session time reminders to receive notifications after you have been playing for a specified duration (e.g., 30 minutes, 1 hour, 2 hours). These reminders help you stay aware of how long you have been gaming and encourage you to take breaks. You can customize reminder intervals in your account settings.
Enable Time RemindersIf you feel that you need a short break from gaming, you can activate a time-out period ranging from 24 hours to 6 weeks. During the time-out period, you will not be able to log in to your bj99 account or place any bets. Your account balance will remain secure, and the time-out will automatically expire at the end of the chosen period. Time-outs can be activated immediately from your account settings.
Activate Time-OutSelf-exclusion is a more serious step designed for players who feel they need an extended break from gambling. You can self-exclude from bj99 for a minimum period of 6 months, up to a maximum of 5 years, or permanently. Once activated, your account will be locked, and you will not be able to log in, deposit, or place bets until the self-exclusion period expires. To request self-exclusion, please contact our 24/7 customer support team via live chat or email. Self-exclusion decisions should not be taken lightly, and we encourage you to seek professional support if you are struggling with gambling addiction.
Request Self-ExclusionReality checks provide you with regular updates on your gaming activity, including total time spent, total amount wagered, and net profit or loss. These notifications help you stay informed about your gaming patterns and make more conscious decisions. Reality checks can be configured to appear at intervals that suit your needs (e.g., every hour, every 2 hours).
Configure Reality ChecksAll responsible gaming tools and limits are applied at the account level. If you create multiple accounts to bypass these limits, your accounts may be suspended and your funds forfeited. Please use only one account and use our responsible gaming tools honestly for your own well-being.
bj99 takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 years or older. We have robust age verification procedures in place to prevent underage individuals from accessing our services. All new accounts undergo identity verification before deposits or withdrawals are processed.
If you share a device with children or teenagers, we strongly recommend taking the following steps to prevent underage access to bj99:
If you believe that a minor has registered on bj99 using false information, please report this to our customer support team at once. We will investigate the matter, close the account, and return any deposits made.
All bj99 users are required to verify their age before they can make deposits or withdrawals. We may request a copy of a government-issued photo identification (such as a National ID card or passport) to confirm that you are 18 years of age or older. Failure to provide satisfactory age verification will result in the suspension of your account until the verification is completed.
bj99 enforces a strict 18+ age restriction. We verify the age and identity of all players during the account registration and verification process. Providing false information about your age is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of winnings.
If you feel that gambling is becoming a problem for you or someone you know, it is important to seek help without delay. Admitting that you need help is the first and most important step toward recovery. You do not have to face this alone — support is available.
At bj99, our customer support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) to help you activate responsible gaming tools, discuss your concerns, or assist with account-related matters. You can reach us at any time via our live chat feature on the website, or by emailing us at [email protected]. All conversations regarding responsible gaming are treated with complete confidentiality and sensitivity.
Beyond bj99's own support resources, we encourage players who are struggling with gambling addiction to seek professional help. Speaking with a trusted family member, close friend, or mental health professional can be a significant first step. If gambling is causing serious harm to your finances, relationships, or well-being, please consider reaching out to a qualified counsellor or addiction support service in your area.
If gambling is affecting your mental health or causing serious distress, please speak with a licensed mental health professional or counsellor. Gambling addiction is a recognized condition, and effective help and treatment are available. Do not hesitate to reach out — your well-being is more important than any game.
If you think gambling is becoming a problem, the first step is to be honest with yourself. Use the responsible gaming tools on your bj99 account to set deposit limits or activate a time-out. Contact our 24/7 support team via live chat or email, and consider speaking with a trusted friend, family member, or professional counsellor. Taking action early can prevent the situation from getting worse.
To request a self-exclusion, contact our customer support team via live chat or email. Provide your registered username and the duration of the self-exclusion you require (minimum 6 months). Our team will process your request within 24 hours. During the self-exclusion period, you will not be able to access your account, deposit funds, or place bets.
No. Self-exclusion periods cannot be reversed early. This is an intentional safeguard designed to protect players who are struggling with gambling addiction. Once activated, the self-exclusion will remain in place for the full duration chosen. After the period expires, you will be required to contact support and go through a reinstatement process before your account is reactivated.
Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a 24-hour cooling-off period before they become active. This delay is designed to prevent impulsive decisions made in the heat of the moment.
Yes. All responsible gaming requests and conversations with our support team are treated with the strictest confidentiality. Your personal information and account details will never be shared with third parties except as required by law. We handle all sensitive requests with professionalism and empathy.
bj99 provides a full suite of player protection tools. Here is a quick overview of the key responsible gaming features available to all players.
bj99 enforces a strict minimum age of 18 years. Mandatory identity and age verification is required for all accounts before any deposits or withdrawals are processed.
Set daily, weekly, or monthly deposit caps to manage your spending. Limit reductions apply immediately; increases require a 24-hour review period.
Take a short break from gambling by activating a time-out of 24 hours to 6 weeks. Your account is locked during this period and reactivates automatically when the time expires.
Opt for a long-term break with self-exclusion periods ranging from 6 months to 5 years, or choose permanent exclusion. Contact our support team to initiate the process.
Receive regular in-session reminders showing your total play time, amount wagered, and net results to keep you aware and informed while you play.
Our dedicated support team is available around the clock to help you activate responsible gaming tools, answer questions, or simply listen if you need to talk.
Gaming is best enjoyed when you are in control. Set your limits, know your boundaries, and play for fun. If you are ready to play, head to the bj99 Casino or explore our games. If you need more information, our FAQ page has answers to common questions.