bj99 Privacy Policy

1. Introduction

Welcome to the bj99 Privacy Policy. This document outlines how bj99 ("we," "us," "our," or the "Platform") collects, uses, stores, shares, and protects your personal information when you access and use our online gaming platform. We are committed to transparency and compliance with applicable data protection laws and best practices. This Privacy Policy applies to all users of bj99, including visitors to our website, registered players, and anyone who interacts with our services.

bj99 is an online casino and sports betting platform serving players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand the importance of data privacy and have implemented robust security measures to protect your information. By creating an account on bj99, depositing funds, placing bets, or using any feature of our platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you have any questions or concerns about how we handle your personal data, please contact our customer support team at any time via live chat or email. Your trust is important to us, and we are here to address any privacy-related questions you may have.

2. Information We Collect

To provide you with a safe, secure, and personalized gaming experience, bj99 collects several types of information from our users. The information we collect falls into the following categories:

2.1 Personal Information

When you register for a bj99 account, we collect personal information that you provide directly to us. This includes:

• Full Name: Your legal first name and last name as it appears on your government-issued identification
• Date of Birth: To verify that you are at least 18 years old and legally eligible to use our platform
• Email Address: For account verification, communication, and password recovery
• Phone Number: For account security, two-factor authentication, and customer support
• Residential Address: To verify your location and comply with legal requirements
• Payment Information: Details of your bKash, Nagad, Rocket, or Upay account for deposits and withdrawals

2.2 Identity Verification Documents

To comply with age verification and anti-fraud requirements, we may request copies of identity verification documents, including:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months)
• Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account or bank statement)

These documents are securely stored and used solely for verification purposes. We will never share your identification documents with third parties without your explicit consent, except as required by law.

2.3 Transaction and Gaming Data

We automatically collect information about your activity on the bj99 platform, including:

• Deposit and withdrawal transactions, including amounts, dates, and payment methods
• Betting history, including bets placed, stakes, odds, winnings, and losses
• Games played, session duration, and game outcomes
• Bonus claims, wagering progress, and promotional activity
• Account balance history and currency conversion records

2.4 Technical and Device Information

When you access bj99, we automatically collect technical information about your device and connection, including:

• IP address and geolocation data (country, city, approximate location)
• Device type, operating system, browser type and version
• Screen resolution, language settings, and time zone
• Pages visited, referral source, clickstream data, and session duration
• Cookies, web beacons, and similar tracking technologies (see Section 6 for details)

3. How We Use Your Data

bj99 uses the information we collect for the following purposes:

3.1 Account Management and Verification

We use your personal information to create and manage your bj99 account, verify your identity, confirm your age (18+), and prevent unauthorized access. This includes processing your registration details, verifying your identity documents, and authenticating your login attempts.

3.2 Processing Transactions

We use your payment information to process deposits and withdrawals, verify payment method ownership, prevent fraud, and maintain accurate financial records. All financial transactions are processed securely using SSL encryption and comply with industry best practices.

3.3 Providing Gaming Services

We use your gaming data to deliver our casino games, sports betting markets, live dealer tables, and other gaming services. This includes recording your bets, calculating winnings and losses, applying bonuses, and maintaining your gaming history.

3.4 Customer Support

We use your contact information to respond to your inquiries, resolve account issues, investigate complaints, and provide technical support. Our 24/7 live chat support team may access your account information to assist you more effectively.

3.5 Marketing and Promotions

With your consent, we may use your email address and phone number to send you promotional offers, bonus notifications, new game announcements, and other marketing communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting customer support.

3.6 Security and Fraud Prevention

We use your information to detect and prevent fraud, money laundering, collusion, bonus abuse, and other illegal or prohibited activities. This includes monitoring betting patterns, analyzing transaction data, and investigating suspicious account activity.

3.7 Legal Compliance

We may use and disclose your information as required to comply with applicable laws, regulations, legal processes, or governmental requests. This includes cooperating with law enforcement, regulatory authorities, and judicial proceedings.

4. Data Sharing and Disclosure

bj99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Payment Service Providers

We share your payment information with trusted third-party payment processors (bKash, Nagad, Rocket, Upay) solely to process your deposits and withdrawals. These providers operate under strict security standards and do not use your information for any other purpose.

4.2 Game Providers

We work with reputable game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) to deliver casino games and live dealer experiences. These providers may collect limited technical data (e.g., game session information) to operate their games and ensure fair play.

4.3 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our platform, including hosting providers, customer support tools, analytics services, and marketing platforms. These providers are contractually bound to protect your data and use it only for the purposes we authorize.

4.4 Legal Obligations

We may disclose your information to law enforcement agencies, regulatory authorities, courts, or other government entities if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate fraud or other illegal activities.

4.5 Business Transfers

In the event that bj99 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the new owner or successor entity. We will notify you via email and/or a prominent notice on our platform of any such change in ownership or control of your personal information.

5. Data Security

bj99 takes data security seriously and has implemented industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Your personal information is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Access to personal data is restricted to authorized personnel only, and all employees with access to sensitive information are bound by confidentiality agreements.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect that your account has been compromised, please contact our support team immediately.

6. Cookies and Tracking Technologies

bj99 uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activity.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our platform, including login authentication, session management, and security features.
• Performance Cookies: Collect anonymous data about how you use our site, including pages visited, time spent, and errors encountered. This helps us improve our platform.
• Functional Cookies: Remember your preferences, such as language settings, currency selection, and previously viewed games.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the bj99 platform and prevent you from accessing certain features. For more information on managing cookies, please refer to your browser's help documentation.

7. Your Privacy Rights

As a bj99 user, you have certain rights regarding your personal information. These rights include:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your bj99 account dashboard. For a comprehensive data export, please contact our customer support team.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most of your information directly through your account settings.

7.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain legal and regulatory retention requirements. Please note that we may be required to retain certain information for legal, accounting, or fraud prevention purposes even after you request deletion.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or when you have objected to processing.

7.5 Right to Withdraw Consent

Where we process your personal information based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

7.6 How to Exercise Your Rights

To exercise any of your privacy rights, please contact our customer support team via live chat or email us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

bj99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: We retain your account information for the duration of your active account and for a period of 5 years after account closure for legal and regulatory compliance purposes.
• Transaction Records: We retain financial transaction records (deposits, withdrawals, betting history) for a minimum of 7 years to comply with financial record-keeping requirements.
• Identity Verification Documents: We retain copies of identity documents for 5 years after account closure or until legal requirements expire.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

9. Third-Party Services and Links

The bj99 platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

When you interact with third-party payment providers (bKash, Nagad, Rocket, Upay), you are subject to their respective terms of service and privacy policies. Please review their policies to understand how they handle your information.

10. Children's Privacy

bj99 is strictly for adults aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. Parents and guardians are responsible for monitoring and restricting access to bj99 by minors in their care.

If you believe that we have collected information from a minor, please contact our customer support team immediately so we can take appropriate action.

11. Changes to This Privacy Policy

bj99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Any changes will be effective immediately upon publication on our website. We will notify registered users of significant changes via email or in-platform notification where contact details have been provided.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of bj99 after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the bj99 website
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

This Privacy Policy was last updated on January 1, 2026. This document is written in English and the English version shall prevail in any dispute regarding interpretation. By using bj99, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.